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Frequently Asked Questions

OREF creates digital forms which can be viewed through a document management software.  Users with an active OREF subscription may utilize any of our licensed document management partners to view and use their OREF library.  Currently OREF licenses to three document management software companies Lone Wolf (formerly zipLogix), Dotloop, and Redfin.  We are actively adding additional partners so that our subscribers have more choices where to access their subscription.  For a list of document management software licensed to host the OREF library see “Where Forms Are Hosted” on our website.  There you will find important information for each provider such as support, training, and login access.

To access your forms, sign in, or create an account with your preferred document management software (such as Lone Wolf Transactions). For your convenience, we have included links to our licensed providers on our website.  To login to your document management provider select Forms from the main menu and Logins from the dropdown.

zipForm Plus is a free benefit for members of the National Association of Realtors ®, therefore, a vast majority of our subscribers use this software to access the OREF library.  We provide a link to the zipForm Plus login on our website for convenience.  You may also access your zipForm Plus account directly at www.zipformplus.com

  • I am having technical difficulties with my Lone Wolf product or I cannot login
    • You may login to your zipForm account directly at zipformplus.com. For your convenience we have also included a link to Lone Wolf on our website under Forms – Logins in the top menu
    • If you are still having trouble logging into zipForm Plus or other Lone Wolf product issues please contact Lone Wolf support at https://ziplogix.com/support/ which includes options for chat, email, or phone contact information.
  • My Lone Wolf product says I need to renew
  • I receive an expired error on Lone Wolf but my account is active
    • Verify that you do not have access to the OREF library in your Lone Wolf program or that the expiration date for the OREF library in the Shop page of your Lone Wolf program shows expired for OREF Library.
    • Other products – if you are still able to access your OREF library Lone Wolf may be asking you to renew other products. Contact Lone Wolf support at: https://ziplogix.com/support/
    • Lone Wolf is currently updating their programming and some accounts with an active OREF subscription may have an error. OREF is managing the issue with Lone Wolf leadership and development teams.  Please click here to place a ticket with OREF.
  • I am having technical difficulties with my Dotloop product or I cannot log in
    • You may log in to your Dotloop account directly at Dotloop.com. For your convenience, we have also included a link to Lone Wolf on our website under Forms – Logins in the top menu
    • If you are still having trouble logging into Dotloop or other technical issues please contact Dotloop support at https://support.dotloop.com/hc/en-us which includes options for chat, email, or phone contact information.
  • I just purchased Dotloop and need to add my OREF library
    • Verify your subscription status – Login to your orefonline.com account by choosing My Account. See (Forgot My Password) for additional assistance in accessing your account.  The subscription to the OREF library is a one-year subscription.  View your last order date in your My Account page – Orders.
    • Update your customer ID – Your Oregon Real Estate License number or Oregon State Bar number is now your OREF customer ID. Access your My Account page to make sure your license number is correct.
    • Purchase or renew your forms – If your My Account Orders page indicates that your subscription is expired, click here to follow the steps to renew or purchase your OREF library.
    • Register your OREF Library with Dotloop – Dotloop is currently updating its programming to automate the validation with OREF. In the meantime, click here to submit a request for verification to Dotloop.  Please allow 3 – 5 business days for your request to be processed.  You may also send an email with your receipt from OREF to Dotloop support at support@dotloop.com
  • I do not have an OREF account but I have access to the OREF library in Dotloop

If you are not a member of the National Association of Realtors and have paid for the Non-Member OREF subscription.  Please contact us here to request access through a document management provider.

If you are having trouble logging into your account and believe that you have created an account with OREF since January 2019, please use the “Forgot Password” option to reset your password.  Note: the reset password function will send an email to the email on file for your account.

If you do not have your login information or have not received the reset password email please contact support here for additional assistance.